Signing Up for Dispatching Services Guide

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We are excited to assist you with our professional dispatching services. Below is a step-by-step guide to ensure a smooth onboarding process. Please read this guide carefully and follow each step to get started.

Step 1: Review and Pre-Sign the Submission Agreement

      •     Action: Before you begin using our services, please review and pre-sign the Submission Agreement. This agreement is located on the Application tab in the portal.

      •     Importance: This agreement outlines the requirements for paperwork submission and sets expectations for service delivery.

Step 2: Request Dispatching Services

      •     Action: If you haven’t already requested our dispatching services, please do so now. You can request services directly on our website under the “Dispatching Services” section.

Step 3: Complete the Carrier Application

      •     Action: Once your request is received, you’ll need to fill out the Carrier Application. This form is located under the Questionnaires/Forms section on our website.

      •     Note: This application is essential for us to gather all the necessary information about your business and operations.

Step 4: Gain Access to the Front-End Portal

      •     Action: After completing the Carrier Application, you will receive access to the front-end portal. This portal allows you to submit all required documents.

Step 5: Complete Additional Forms

      •     Action: Before submitting any documents, go to the Questionnaires/Forms section in the portal. Complete the following forms:

      •     Background Check Consent Form: Required for processing your background check.

      •     Credit Card Consent Form: Needed for invoicing your loads.

      •     Trigger: Completing these forms will trigger the initiation of your background check.

Step 6: Submit Documents

      •     Action: Look out for an email and text message containing a link for the background check. Once received:

      1.    Complete the background check via the provided link.

      2.    Return to your portal and go to the Submit Documents tab.

      3.    Follow the guide in the portal on how to submit your documents, including your license.

Step 7: Background Check and Drug Testing (If Applicable)

      •     Action: After submitting your license, you will receive a link from Checker, our third-party partner, to process your background check. If applicable, drug testing will also be initiated.

      •     Note: Be sure to complete this step promptly to avoid delays.

Step 8: Portal Setup

      •     Action: Once all documents have been submitted and verified, we will begin building out your custom portal. Although it typically does not take long, please allow us one day to complete this setup.

      •     Note: You will receive an email with a username and password once your portal is ready.

Step 9: Access Your Portal

      •     Action: Once your portal is built:

      1.    Log in to houseoffreightconsultants.com.

      2.    If you haven’t created a password yet, do so now or request access to hidden pages.

      3.    Once logged in, complete any outstanding tasks listed in your portal.

      4.    Review the Welcome Letter included in your portal for additional instructions.

Step 10: Backend Portal Access

      •     Action: After all your documents are submitted and approved:

      1.    You will gain access to the backend portal.

      2.    This will trigger an email with a username and password for the backend.

      3.    Log in to the Backend Portal via houseoffreightconsultants.com.

      4.    Watch the instructional video provided on how to use the backend portal and manage your dispatching operations effectively.

Final Notes:

      •     Ongoing Support: If you encounter any issues during this process or need further assistance, do not hesitate to contact us at 210-687-8236.

--      •     Access to Resources: All -required training -materials and support resources will be available in your portal once access is granted.

      •     Compliance: Make sure you follow each step carefully to ensure a smooth and timely onboarding process. Failure to submit required documentation within 48 hours will result in the loss of access and placement on a waiting list, requiring the process to restart.

Thank you for choosing House of Freight Consultants LLC. We look forward to working with you!